Returns & Refunds
Please read carefully our refunds & returns policy, if you have any questions please use the contact us page here.
THE PRODUCT NEVER ARRIVED:
Our estimated shipping time is within 3-5 working days, not counting the preparation and shipping of the products which is between 1 to 2 working days, so please if your products have not arrived max 7 days Please give it 1 days more as there are some situations we cannot control like weather, mail delays, and customs. If your product has not arrived after 8 days, we will give you a 100% refund instantly or send you a new one if you want.
DAMAGED ON ARRIVAL:
If your product arrived damaged, please take photos and videos and send them to our customer support at contact@gorolia.com. After verification from our team and confirmation of the case, you will have two options: we will send you a new one or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 30 days after the arrival of your product to report any problem with it, if the product does not work during this period or is defective, you can return it to us and we will send you a 100% refund.
CHANGE OF OPINION :
You have 30 days after receipt of your product to return it to us. if you want to process a return you need to contact us at: contact@gorolia.com we will send you a return address. Please keep in mind that we only accept returns for products that are not used, or washed, and need to be in their original packaging.
EXCHANGE:
If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging. Please contact our support at: contact@gorolia.com to help you with the process.
WRONG PRODUCT:
If you received the wrong product, you have 30 days to return it to us and we will give you a 100% refund or send you the right one for you.
REFUNDS:
Refunds will be applied to the form of the original payment method used to make the order.
You will receive your refund within 48 hours after we have received your item.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
CHARGE-BACKS & DISPUTES:
Please contact us by e-mail at contact@gorolia.com before opening a merchant charge-back or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items or potentially fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Gorolia items sent to our Distribution Center will be discarded upon receipt.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN:
Step 1: Email us at contact@gorolia.com to require a return (including the reason for the return)
Step 2: Waiting for the return confirmation with the return address from us.
Step 3: Send the products back to our warehouse.
If you need help you can contact us at:
Contact@gorolia.com
Mon - Sat : 9am - 6pm